Return & Refund Policy

1. 📋 Overview

This Return and Refund Policy is issued by I AM NUTS ("we", "us", or "our"), a food retail business registered and operating in Tamil Nadu, India. This policy is prepared in compliance with:

• Consumer Protection Act, 2019 (Government of India)
• Consumer Protection (E-Commerce) Rules, 2020
• Food Safety and Standards Act (FSSA), 2006 and FSSAI regulations
• Legal Metrology (Packaged Commodities) Rules, 2011
• Tamil Nadu Consumer Protection Council guidelines
• Information Technology (Intermediary Guidelines) Rules, 2021

By placing an order on www.iamnuts.in, you agree to the terms of this policy.

2. ✅ Return Eligibility

You may initiate a return within 7 calendar days of delivery for any of the following reasons:

3. 🚫 Non-Returnable Items

The following items are strictly non-returnable as per food safety laws and our policy:

• Any product that has been opened, used, or partially consumed
• Products damaged due to improper storage after delivery (heat, moisture, etc.)
• Products with removed or tampered labels by the customer
• Customised or gift-packed orders once delivered
• Products purchased during clearance or final-sale promotions (marked as non-returnable)
• Return requests raised after 7 calendar days from the delivery date
• Free samples or complimentary products included with an order

4. 📦 How to Initiate a Return

Follow these steps to raise a return or refund request:

1. Contact us within 7 days of delivery via email at iamnutsstore@gmail.com or WhatsApp us on our registered business number.
2. Provide your order details: Order ID, full name, delivery address, and date of delivery.
3. Describe the issue clearly and attach clear photographs or a short video of the damaged, wrong, or defective product and its packaging.
4. Our team will review your request within 2 business days and confirm whether the return is approved.
5. If approved, we will arrange a pickup from your delivery address at no cost to you (for defective/wrong product cases). For change-of-mind returns, the customer bears the return shipping cost.
6. Once we receive and inspect the returned product, we will process your refund or replacement within 5–7 business days.

5. 💰 Refund Policy

Refund Methods

Partial Refunds

In cases where only part of an order is affected (e.g., one item out of three is damaged), a partial refund equivalent to the value of the affected item(s) will be issued. Shipping charges are refunded only if the entire order is returned due to our error.

Refund for Cancelled Orders

Orders cancelled before dispatch will receive a full refund within 3–5 business days. Orders cancelled after dispatch cannot be cancelled and must follow the return process above once delivered.

6. 🔁 Exchange Policy

We offer a one-time exchange on eligible products within 7 days of delivery, subject to availability of the replacement product.

• Exchanges are only permitted for products in their original, sealed, unopened condition.
• Exchange requests must be approved by our team before any product is sent back.
• For defective or wrong products, we bear the reverse shipping cost. For change-of-mind exchanges, the customer bears reverse shipping charges (₹60–₹120 approximately depending on location).
• If the requested exchange product is out of stock, a full refund will be issued instead.

7. 🛡️ Damaged in Transit / Missing Items

We take great care in packaging all products. However, if your order arrives damaged in transit or items are missing:

• Raise a complaint within 48 hours of delivery with photographs/video of the sealed package and damage.
• We will investigate with the courier partner and resolve within 3–5 business days.
• You will receive a full replacement or refund at no extra cost.
• If the delivery partner reports "delivered" but you have not received the package, report within 24 hours for investigation.

8. ⚖️ Your Consumer Rights (Tamil Nadu / India)

As a consumer in Tamil Nadu, you are protected under the following laws and have the right to:

• Right to Safety: Protection against goods that are hazardous to life and property.
• Right to Information: Know the quality, quantity, potency, purity, standard, and price of goods.
• Right to Choose: Access to a variety of goods and services at competitive prices.
• Right to Redressal: Seek redressal against unfair trade practices and exploitation.
• Right to Consumer Education: Be educated as a consumer about rights and remedies.

Where to File a Complaint

If your issue is unresolved after contacting us, you may escalate to:

• National Consumer Helpline: Call 1800-11-4000 or 1915 (Toll-Free) | consumerhelpline.gov.in
• Tamil Nadu Consumer Disputes Redressal Commission:
  O/o The Secretary, State Consumer Disputes Redressal Commission,
  No. 1, Thiyagaraya Road, Panagal Building, Chennai — 600 003
• Online Grievance: edaakhil.nic.in — File a consumer complaint online under the Consumer Protection Act, 2019.
• FSSAI Complaint (Food Quality): foscos.fssai.gov.in or Call 1800-11-2100

9. 🚚 Return Shipping

10. 📞 Contact Us

For all return, refund, or product quality concerns, please reach out to us through any of the following channels. We respond within 1 business day.